I got a haircut tonight, though it was more of a full head treatment than a simple haircut. The man was a genius with clippers, scissors and all manner of primitive hair removal tools. He asked how I wanted it, and I told him short all around, clippers on the side. That’s it. He didn’t ask what attachment I wanted, nor what length to cut the top to. The magician didn’t even use an attachment on the clippers. He eyeballed it perfectly to an inch.
He used a wicked combination of apron, towel and brushing to keep all hair out of my shirt. Little angers me more than severed hair fibers attempting to dig their way back under my skin. He rubbed something into my hair. I don’t know what it was, but I felt like a king when he did it. And afterwards, he shaved my neck with a straight blade and warm shaving cream. If you’ve never felt this sensation, you’re missing out on an experience that will ultimately change your life, guaranteed.
I suppose the point is that you’d be hard pressed to find this kind of service at a chain stylist. Did I mention that it only cost me $11, which is the cheapest haircut that I’ve ever received (apart from the butcherings that my mother forced upon me as a child), and I was in and out in 20 minutes?
I would imagine that you’re getting bored with this topic by now (if you’ve even made it this far), but I felt I had to make my point. I also know that this barber shop has quite a fan base, most of which followed them to a new location. What I’m getting at is that it’s rather simple to treat your customers right, and if you do treat them well, even better than expected, they’ll remain as loyal as a dog provided some table scraps and an occasional ear scratching.



6 responses so far ↓
1 Cristina // Sep 14, 2009 at 9:21 pm
That man was an expert.. I wonder what other hair removal tools he used excluding the clippers and scissors..
2 Perpendicularity // Oct 25, 2010 at 2:07 pm
Ain’t that the damn truth! This was very well written, as you should take up a profession in creative critiques and whatnot, along with freelance writing endeavors… True, small businesses as opposed to big biz corporate bastards, still actually care about the customers. Cheers now!
3 Solar China // Dec 20, 2010 at 11:20 pm
Get the hair fittable for the season. Make the customer feel good is their goal.
4 Cheap Cars Columbia // Jun 30, 2011 at 12:50 pm
As a dealership that began from one lot and turned into many more over the years, the appreciation of small business movements have made me and everyone very grateful and satisfied.
5 Laser Hair Removal Allentown // Oct 7, 2011 at 6:02 am
Hi, really a great stuff is provided by you here. I like it and I hope from you to post such informative points in near future also.
6 cpanel server // Oct 10, 2011 at 1:38 pm
I prefer small business as well. I would rather support a local than a bigger guy! Better service as well.
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